Sales Scoring and Coaching I offer sales scoring for companies that have call recording software and want a professional sales trainer to score reservation sales calls based on sales techniques specific to the company. I then follow up with interactive webcam coaching sessions where the sales scoring is reviewed with the reservation sales agent practicing authentic coaching and goal setting.
"Ali's patience as a coach and a trainer for my role as a reservation sales specialist has allowed me to reach my own personal goals. Her perseverance to see me succeed is an unbelievable attribute that is hard to find. She finds new ways to approach sales techniques so that it is tailored to my sales style. I really appreciate the opportunity to work with such a talented coach!" -Cari Boland, Mount Hood Vacation Rentals
Leadership Coaching I work with owners and managers on growing their leadership skills. Meeting twice a month, we cover topics specific to the leader and the skills they are working to grow. Each coaching session is done via webcam where we check in on how they are pacing in specific areas as well as challenging company situations.
"After working one-on-one with Customer Service and Sales Coach, Ali Cammelletti of Cammelletti Consulting over the last six months, I am delighted to recommend her services to everyone. I first met Ali at a Vacation Rental Managers Association seminar where she spoke on dealing with difficult customers. There was something in her sensitive approach that compelled me to introduce myself and later engage her services during a period of intense growth and change in our company. Ali helped me better my communication skills with staff through empathy and encouragement, become more aware of and set better boundaries all around, and she taught me how to handle stress in a healthy way. She is warm, empathetic, and understands the travel industry!" -Lauri Clark, Captain Cook Resorts
Team Training I present customer service and sales training for a variety of industries. Presentations include such topics as; Building Relationships through Excellent Customer Service, Building Trust in an Distrusting World, Friendly Up-selling, Lead Management and Follow up, Email Etiquette in a Technology World, Is it Empathy or Compassion?, Practicing Conflict Transformation, Winning with Difficult Customers, Elevated Sales Service Points, Creating Buyers by Empowering, Self-Care in an Industry of Service, Overcoming Customer Challenges and Company Vision Statement and Values. These presentations are offered face to face or via interactive webcam presentations with companies throughout the U.S.
"Such an inspiration! Aside from having years of experience in customer service and hospitality, Ali has a passion for people and what motivates them. She takes the time to listen and her coaching methods are genuine - not ‘cookie cutter.’ They are tailored to meet the needs of your people, your business and your company culture. What I find most impressive is her ability to easily relate to a diverse group of people. She inspires you and your team members to be great leaders - not only in a professional capacity, but in your everyday actions." -Jessica Standley, Rosemary Beach Cottage Rental Company
Public Speaking I have presented throughout the U.S. featuring a variety of relationship building customer service and sales topics. Whether it is conferences, annual meetings, or associations, presentations can be customized to the client’s needs.
- Breckenridge Tourism Office Annual Meeting 2015 - Vacation Rental Management Association (VRMA) International Conference 2014, 2015, 2016 & 2018; Nationwide - VRMA Western Conference 2015 - VRMA Washington Division Conference 2015 - VRMA Eastern Conference 2017 - VRMIntel Live Portland Conference 2017 - VRMA Western Conference 2018 - NWVRP Pacific Northwest Conference 2018 - VRMIntel Live Breckenridge Conference 2018
Clients Atlantic Vacation Homes-Gloucester, Massachusetts Bennington Properties-Sunriver, Oregon Breckenridge Resort Managers-Breckenridge, Colorado Captain Cook Resorts-Honolulu, Hawaii Finger Lakes Premier Properties-Canandaigua, New York Litchfield Real Estate-Pawleys Island, South Carolina Mt Hood Vacation Rentals-Welches, Oregon Meredith Lodging, Oregon Outer Beaches Realty-Avon, North Carolina Pristine Properties Vacation Rentals-Cape San Blas, Florida Rosemary Beach Cottage Rental Company-Rosemary Beach, Florida Sea to Sky Rentals-Seattle, Washington Seaside Vacations-Kitty Hawk, North Carolina Stony Brook Cabins-Gatlinburg, Tennessee Summitcover Property Management-Keystone, Colorado Sunriver Resort, Sunriver, Oregon Taylor-Made Deep Creek Vacations & Sales-McHenry, Maryland The Greenbrier-White Sulphur Springs, West Virginia The Ranch at Laguna Beach-Laguna Beach, California Tybee Vacation Rentals-Tybee Island, Georgia
"Education is not the learning of facts, but the training of the mind to think." -Albert Einstein